The Cottons Medical Centre

The Cottons Medical Centre 2023-08-04 Person 3 5 0

Never found it easy to get an appointment

Today, unfortunately, the time scale was poor and I was left not knowing when I was going to be seen. Not the receptionists fault as she was not made aware of why there was a delay. The nurse didn't keep the receptionist informed enough.

The Cottons Medical Centre 2020-01-09 Person 5 5 0

Compared to our last surgery in Higham this surgey is far superior with friendly staff and efficient service. Thank you

The Cottons Medical Centre 2018-11-19 Person 1 5 0

- when waiting to go into appointments I have 4 times out of 5 visits so far- been left for approx 30-45 mins before being seen. - receptionists seem very busy. There is always a queue or they take phone calls in front of you. While your third in a queue that is already building. One receptionist was very assertive with me and made me feel very uncomfortable (this was when I tried to join the surgery). The rest seem to work at a snails pace and unable to make confident decisions. - there is a very negative message behind reception stating not to blame receptionistist etc. It would be better if this wasn’t a negative message but more positive. I note that they are very busy, and perhaps under resourced but... I can’t help but feel very frustrated by this message and feel that the receptionists give out a very negative vibe. - the surgery building is also dismal. Barred windows and dated signs. - doctor care is good. Appointments are quick but I have always felt listened to.

The Cottons Medical Centre 2018-11-03 Person 3 5 0

Looking at these other reviews, I can't believe what I am reading! In my experience the doctors are very good and caring as are all the other medical staff. It's a pity the reception staff didn't show a smile now and again. It all helps when people are feeling poorly.

The Cottons Medical Centre 2018-07-12 Person 1 5 0

Moving to the area, there was little choice of GP surgery’s available, my preferred choice was not taking on new patients so I was forced to register with The Cottons. I can’t write about each specific occasion but what I will say is that the reception team severely let down their medical practictioners. How long can you continue to offer a rude, untimely, unskilled reception service and hide behind either your short staffed, your busy, you have new staff in training. All, i am sure are true but that is your issue to resolve not an ongoing reason for customers to have to be faced with an appaling service. If you have a choice, register elsewhere.